Please arrive for your first session 5-10 minutes early. This extra time gives you time to relax and not feel rushed to start your session. It also allows time to take care of anything we need to address before the session begins.
Once you book your first appointment, you will receive an email with a link to fill out a health history and general intake forms. Please fill out intake forms online before your scheduled appointment. If you aren’t able to complete them in advance, you may complete them before your appointment in the office. Please be aware that time it may take to complete your intake may consume some of your time on the treatment table.
Cancellations/No Shows without 24 hour notice will be charged the full price of the missed session. We will require this amount to be paid before your next session can be scheduled, as well as storing a credit card on file for all future appointments. Consecutive cancellations/no shows will be subject to a prepayment of service prior to being able to book an appointment. Initial appoints require prepayment.
Client information and email lists are completely confidential, and we do not share our lists with outside companies. All therapists at MELT Massage respect client confidentiality outside the bodywork sessions.
Cash, Credit, Debit, or Venmo is accepted. We do not accept Checks.
The massage and bodywork as well as other services provided are for therapeutic purposes only. The safety of our clients and our therapists is our first priority. We have the expectation that our clients will act respectfully. Part of that respect is understanding that any request for inappropriate services including, but not limited to, sexual services or favors are considered an obscene boundary violations and will not be tolerated. Our therapists are trained to maintain a firm boundary with regard to inappropriate behavior and will immediately communicate that boundary at its first sign. Sexual remarks or misconduct of any kind will terminate the session immediately. In such a case, the client will be banned from future appointments. Payment will still be required in full.
Our therapists reserve the right to refuse or terminate service at any time should they feel uncomfortable or unsafe.
Our therapists are not physicians. We do not diagnose pathologies or prescribe medications. If we feel like you would be better treated by another medical professional, we will refer you out. In such a case, we reserve the right to refuse treatment.